I) The green dot on the agent name indicates that the agent has set his/her availability to accept new chats. Offline options (hide chat, or go to email). We also found a slight issue with scheduling more than 1 language on the interface.
When you are on other modules of the app like Reports, Chat history etc., you can check if you are available using green bar below the image profile icon without having to click on the icon. HappyFox chat lacks certain features such as keeping both support members when transfering a chat until one takes over.
It is available for a 14-Day Free trial with. Built on a high performance technology stack, HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use.
#Happyfox chat app software
For details refer to this article - " Hide Widget when no agents available". HappyFox Chat is the next generation live chat software for websites, that will help you to provide the best customer support and close more deals. Tip: You have an option to hide the chat widget on your website when no agents are available. When all the agents are “Unavailable”, the visitor widget shows “Offline form”, where customers can leave a message. The unavailable status indicates that the agent is logged in but unavailable to take chats and transfer requests. When you log out in one device and stay available on the other, you will still be Available. The Best Live Chat Software with Unlimited Agents Fantastic live chat experience. Note: When you are logged in via both desktop and mobile app, switching the availability in one of the device will automatically synchronize on the other device. The "available" status indicates that an agent is available to take new chat and chat transfer requests from other agents/departments and can transfer a ongoing chat. You can set the chat availability mode to available or unavailable with a single tap using the chat availability toggle.Īs soon as you log in to your HappyFox Chat account, your chat availability will be set to 'Available' by default as fresh session is set up.
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